Frequently Asked Questions
Everything you need to know about your Portier shopping experience.
What is the standard shipping time for orders within Australia?
We offer standard shipping which typically takes 3-5 business days for metropolitan areas and up to 7 business days for regional locations across Australia.
What is Portier's return policy?
We accept returns on all full-priced items within 30 days of purchase, provided they are unworn, unwashed, and have all original tags attached.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, Portier ships worldwide. International delivery times vary by location but generally range from 7 to 15 business days depending on the selected shipping method.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my Portier garments?
To maintain the quality of your items, we recommend following the specific care instructions on the internal garment label, typically involving cold machine washes and avoiding tumble dryers.