Returns & Exchanges

At Portier Pty Ltd, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn items in their original packaging. Our streamlined process ensures that your exchange or refund is handled with the same care and attention as your initial order.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all designer tags remain attached and the garments are in original condition.

• 3.
  Ship the Parcel

  Affix the prepaid shipping label provided via the portal and drop your package off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 3-5 business days.